Although we may not directly provide every component of our services, we work closely with our suppliers to swiftly resolve any issues related to their offerings. This commitment reflects our dedication to delivering seamless, reliable and high-quality telecom solutions for our clients.
Customer Commitment
- Respect and Transparency: We treat our customers with respect, clearly explaining all products, services and associated costs to ensure they make informed decisions.
- Quality of Service: Adesso Communications strives to offer reliable, innovative telecom solutions tailored to individual business needs.
- Support and Accessibility: Our customer service team is dedicated to providing timely and efficient support, addressing queries or concerns with care and professionalism.
Business Integrity
- Ethical Standards: We conduct all activities in an ethical and responsible manner, adhering to applicable laws and regulations.
- Fair Competition: Adesso Communications operates with honesty, respecting our competitors and refraining from unethical or misleading practices.
- Data Privacy: We ensure the confidentiality, integrity and proper use of customer data, complying with GDPR and other relevant privacy laws.
Employee Conduct
- Professionalism: Our employees represent the values of Adesso Communications, acting with courtesy, honesty and dedication.
- Equal Opportunity: We are committed to fostering an inclusive workplace, offering equal opportunities regardless of gender, ethnicity, disability or background.
- Training and Development: We support continuous learning and skill enhancement to empower our team members to deliver exceptional service.
Product and Service Standards
- Tailored Solutions: We take the time to understand the unique needs of our clients and deliver customized communication solutions.
- Reliability: Adesso Communications works with best-in-class partners to ensure the services we offer are robust and dependable.
- Sustainability: We aim to reduce our environmental impact by integrating eco-friendly practices into our operations.
Compliance and Accountability
- Regulatory Adherence: Adesso Communications complies with all relevant laws, regulations and industry standards governing telecommunications.
- Complaint Handling: We are committed to resolving customer complaints quickly and fairly both directly and via our partners. For unresolved matters, we will engage with the appropriate external arbitration services where necessary.
- Monitoring and Improvement: We regularly review and improve our policies and practices to maintain high standards and adapt to industry changes.
Community and Social Responsibility
- Corporate Citizenship: Adesso Communications values contributing to the communities we serve, supporting local initiatives and promoting responsible business practices.
- Sustainability Commitment: We actively work to minimise our environmental footprint and encourage our clients to adopt sustainable communication practices.
Contact and Feedback
We welcome customer feedback and are committed to addressing any concerns promptly and effectively. For any questions or to share your experience, please contact us:
Phone: 0203 900 2365
Email: [email protected]